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Terms and Conditions

Use of the ASE's website pages constitutes acceptance of these terms and conditions. All queries concerning any of the above should be referred to info@ase.org.uk

Your right to privacy is important to us. We try hard to ensure a fair balance between your personal privacy and ensuring you obtain full value from our site and learn of things you are likely to be interested in. ASE will not collect any information from you except that required for processing your enquiries or orders or for communications you have requested.  

Accessibility

The ASE is committed to providing accessible services for everyone regardless of their ability we recognise that our website is one of our main communication tools in connecting members and providing information about the Association, we are committed to ensuring that everyone can use it. 

Our Commitment

New media technologies are always developing and changing at a fast pace, however, we are committed to the following broad principles when developing our website:

  • Following standards: ASE’s website should comply with accessibility standards in commissioning, editorial, design and coding. These standards include the W3C Web Accessibility Initiative.
  • Ensure that it is designed for use with assistive technologies: our online media will work well with technologies such as software page readers.

Guidelines

The accessibility guidelines we are committed to following include:

  • Using an easy to read web font type. 
  • Ability for users to control text sizes via browser.
  • Ensuring suitable foreground and background colour contrast on text
  • Using clear and simple grammar.
  • Providing meaningful alternative text equivalents for pictures.
  • Providing a straight forward and consistent site navigation.
  • Ensuring the target of each link is clearly defined.
  • Providing a sitemap.
  • Using appropriate structural mark-up to maximise browser support.
  • Ensuring all content and functionality is available to users without content style sheet (CSS), image and script support.

Need Further Assistance?

Although we are testing this site on an ongoing basis, it’s your experience of using this website which ultimately counts. We are committed to try our best to solve problems as we are made aware of them.

Please don’t hesitate to let us know if there are things you find difficult or if you have constructive feedback email info@ase.org.uk 

ASE's Code of Professional Conduct

The Code of Professional Conduct will apply to all ASE members and to ASE staff.  It shall also apply equally to interactions between members and in dealings ASE members/staff may have with representatives of other organisations and professional bodies.  It is designed to avoid any behaviour that could damage the reputation of the Association.           

Professional values

Members shall:

  • conduct their professional activities ethically and with integrity;
  • show respect for others and oppose prejudice to safeguard equality of opportunity regardless of gender, marital status, religion, colour, race, ethnicity, class, sexual orientation, disability and age;
  • act fairly and honestly in all situations and never engage in corrupt practices;
  • be sensitive to the values, interests and opinions of other individuals/ groups, both within ASE and the wider community. 

Professional behaviour

Members shall:

  • demonstrate and promote fair and reasonable standards in the treatment of people who are operating within their sphere of influence;
  • ensure that their professional judgment is not compromised nor could be perceived as being compromised because of bias, or the undue influence of others;
  • make professional judgements and offer opinions that are based on evidence and with due regard for objectivity, reliability and the limitations of their professional expertise;
  • accept majority decisions with good grace;
  • treat all information with the appropriate level of confidentiality and act accordingly in relation to disclosure to others;
  • endeavour to promote the interests of and maintain the dignity and welfare of the Association and the science teaching profession. 

Professional responsibilities

Members shall:

  • maintain a broad and up to date understanding of regulations and requirements in their field of expertise;
  • be mindful of the distinction between acting in a personal and professional/corporate capacity;
  • act in a professional manner when dealing with the media in all its forms only commenting on matters which fall within their area of expertise and taking care to distinguish between statements of fact and expressions of opinion;
  • act in a way which supports and upholds the reputation of the Association for Science Education or other related professional organisations. 

Where members/staff are of the opinion that the code has been broken they should report this.  If an individual considers that s/he has been affected by the non-adherence of a member or member of staff they should report as follows:

  • staff report to their line manger
  • members report to the Chair of the Association

The Trustee Body of the Association may take action where they believe the code has been broken. Any action(s)/sanctions agreed will be within the Rules of the Association.

Should issues not be dealt with to the satisfaction of a member then they should refer to the ASE Complaints Procedure; staff should use the ‘Discipline and Grievance’ policy set out within the employee’s handbook. 

This code of conduct has been produced by the professional Quality and Audit Committee and is reviewed annually.

Complaints Policy

ASE views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.

Making a complaint

Written complaints may be sent to ASE at College lane, Hatfield, Hertfordshire, AL10 9AA; or by e-mail at info@ase.org.uk

Verbal complaints may be made by phone to 01707 283000, in person to any member of ASE staff, volunteer or trustee at the above address or at any of our events/activities.

Complaint procedure

We aim to acknowledge your complaint within 10 working days.

Our policy is:

  • To provide a fair complaints procedure that is clear and easy to use for anyone wishing to make a complaint.
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint.
  • To make sure everyone at ASE knows what to do if a complaint is received.
  • To make sure all complaints are investigated fairly and in a timely way.
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired.
  • To gather information which helps us to improve what we do.

Definition of a Complaint

A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of ASE.

Where Complaints Come From

Complaints may come from any of our stakeholders which includes, but is not limited to, Members, Clients, Donors, Customers, Suppliers, Volunteers and anyone who deals with or is affected by ASE.

A complaint may be received verbally, by phone, by email or in writing.

Confidentiality

All complaint information will be handled sensitively, informing only those who need to know and will follow any relevant data protection requirements.

Responsibility

Overall responsibility for this policy and its implementation lies with the Trustees through the Chief Executive.

Copyright and liability

Copyright notice and permissions 

Other than as permitted by the Copyright, Designs and Patents Act 1988, no part of the website materials may be copied without the prior written permission of the ASE or the copyright holder concerned. You may download the content only for your own personal, non-commercial educational purposes, provided that the source is acknowledged.

Liability for Content

The information on this site is provided on an "as is" basis and the ASE cannot guarantee its accuracy. The ASE shall have no responsibility or liability with respect to any loss or damage arising from the information or the use of information contained on these pages or information on pages linked to this site.

The ASE provides links from its site to the sites of other organisations or institutions for informational purposes only. The links in no way imply any endorsement of these sites or views portrayed on these sites.

Data Protection Policy

Association for Science Education (ASE)

Last updated

21st May 2018

Definitions

Association

means The Association for Science Education (ASE), a registered charity number 313123, OSCR SC042473 and RC000805.

GDPR

means the General Data Protection Regulation. (GDPR) EU 2016/679

Responsible Person

means the Chief Executive Officer, who will have responsibility for data protection within ASE.

Register of Systems

means a register of all systems or contexts in which personal data is processed by ASE.

Data Controller

ASE is the Data Controller.

Data Protection Officer (DPO)

The GDPR introduces a duty to appoint a DPO if you are a public authority, or if you carry out certain types of processing activities. ASE does not fall into any of these categories.

1. Data protection principles

ASE has been complying with the 1998 Data Protection Act (DPA) that sets out rules for processing personal information. It gives certain rights to individuals and it also says that those who record and use personal information must adhere to eight data protection principles.

ASE is the Data Controller under the Act, which means that it determines what purposes personal information held, will be used for. It is also responsible for notifying the Information Commissioner of the data it holds or is likely to hold, and the general purposes that this data will be used for.

From 25th May 2018, the Association is also committed to processing data in accordance with its responsibilities under the GDPR.

Article 5 of the GDPR requires that personal data will be:

  1. processed lawfully, fairly and in a transparent manner in relation to individuals;
  2. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes will not be considered to be incompatible with the initial purposes;
  3. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
  4. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
  5. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
  6. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.”

2. General provisions

  1. This policy applies to all personal data processed by the Association.
  2. The Responsible Person will take responsibility for ASE’s ongoing compliance with this policy.
  3. This policy will be reviewed at least annually.
  4. ASE is registered with the Information Commissioner’s Office as an organisation that processes personal data.

3. Lawful, fair and transparent processing

  1. To ensure its processing of data is lawful, fair and transparent, ASE will use appropriate systems and maintain a Register of Systems appropriate to the size and nature of the organisation.
  2. The systems will be reviewed at least annually.
  3. Individuals have the right to access their personal data and any such requests made to the Association will be dealt with in a timely manner.
  4. ASE will, through appropriate management and strict application of criteria and controls ensure that everyone processing personal information understands that they are contractually responsible for following good data protection practice and is appropriately trained and supervised.

4. Lawful purposes

  1. All data processed by ASE must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests (see ICO guidance for more information).
  2. Where consent is relied upon as a lawful basis for processing data, evidence of opt-in consent will be kept with the personal data.
  3. Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in the ASE’s systems. 

5. Data minimisation

  1. ASE will ensure that personal data is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.

6. Accuracy

  1. ASE will take reasonable steps to ensure personal data is accurate.
  2. Where necessary for the lawful basis on which data is processed, steps will be put in place to ensure that personal data is kept up-to-date.

7. Archiving / removal

  1. To ensure that personal data is kept for no longer than necessary, the Association will put in place an archiving policy for each area in which personal data is processed and review this process annually.
  2. The archiving policy will consider what data should/must be retained, for how long, and why.

8. Security

  1. The Association will ensure that personal data is stored securely using modern software that is kept-up-to-date or in the case of hard copy securely held under lock and key as appropriate. 
  2. Access to personal data will be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information.
  3. When personal data is deleted this should be done safely such that the data is irrecoverable.
  4. Appropriate back-up and disaster recovery solutions will be in place.

9. Breach

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, the Association will promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO (more information on the ICO website).

Privacy Policy

This privacy policy sets out how The Association for Science Education (ASE) uses and protects any information that you share with ASE when you use this website.

ASE is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

ASE may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

Registration

When we ask you to provide information it is often (but not only) to enable us to enhance your website visit, or send information on something that we believe will interest you or reply to you after your visit. This would include where you subscribe to any online newsletters or provide feedback to us through a contact form or when you complete any online competition form or survey we may offer from time to time. When you register we ask you the questions set out on that page to obtain your personal information. We may use (and you consent to the use of) your personal data for future email, mailings, phone or other forms of contact, notification of new services, competitions and new versions. In relation to any regular contact, you can unsubscribe at any time. We do not sell your information or disclose it outside our organisation and project partners.

What we collect

We may collect the following information when you register to use the site:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To buy books or pay for membership online you need to be registered.
  • Internal record keeping.
  • We may use the information to improve our products and services. For example, if you are a member you will have access to the members’ only area and access to appropriate online journals as part of your membership subscription.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The ASE website does not handle any credit card details as these are passed directly to our payment provider. All transaction information passed between merchant sites and is encrypted using 128- bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to ASE servers are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to our servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

This website uses Google Analytics. Google Analytics uses "cookies", to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose  of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

Cookies used upon logging in:

ADMIN The admin cookie is used to hold security information about the currently logged in user to the administration site. The username is held in plaintext but is hashed using a session hash value. When the session is closed the hash value is no longer valid.

ASPFIXATION The ASP Fixation cookie is a security mechanism to prevent the browser session being hi-jacked from the logged in user. The cookie holds a randomly generated string that changes upon user login.

TYPE & VERSION The type and destination cookie stores redirect information to allow the user to return to the page originally requested where user validation is required. The white list function ensures the site does not re-direct outside permitted boundaries. The information stored in this cookie is stored in clear text.

REMEMBER ME The remember me cookie allows returning users to be automatically authenticated to the website. 

LASTLOGIN This cookie is used to maintain the user experience if the session times out. It contains a user reference with date of last session to be compared against current user information.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You may refuse the use of cookies, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you in the manner and for the purposes set out above.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • when you first register with the site look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time and request the deletion of your record by us at info@ase.org.uk 

Each year ASE compiles an Annual Directory and part of that process is to ensure we have permission to publish certain information about you. For example, if you are a member of a local, regional or national committee, then what is published on the website depends on whether you are a member of that committee, or not. Members appearing in the Annual Directory can request certain details to be kept confidential.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy, please email info@ase.org.uk

If you believe that any information we are holding on you is incorrect or incomplete, please email us and we will correct any information found to be incorrect.

Contact details

ASE College Lane, Hatfield, Herts AL10 9AA T 01707 283000

info@ase.org.uk W www.ase.org.uk

Refund Policy

Membership

  1. ASE membership subscriptions are deemed to be annual commitments, for this reason, refunds are not usually issued. Any member has the right to have their name deleted from the ASE’s membership database at any time, but in this event there shall be no rebate of any part of the subscription already paid unless exceptional circumstances apply.
  2. A refund of membership subscriptions will therefore usually only be made in circumstances where because of lead times e.g. in the case of Direct Debits, it has not been possible to prevent collection of a payment despite having been contacted by the member to cancel or amend their subscription prior to their renewal date.
  3. Please note that refunds will not usually be made to members who indicate that they could retrospectively have been in a lower cost membership category e.g. a full personal member who could have been entitled to the concessionary rate. The onus is on members to inform the ASE of any required changes to their circumstances at the time of their membership renewal.
  4. Whilst there is no entitlement, in the event of exceptional circumstances the ASE’s practice is to allow partial refunds based on the balance remaining, calculated on a pro rata monthly rate to the end of the membership year.
  5. If an individual pays for a personal membership subscription of the ASE, they will have a 14 day ‘cooling-off’ period during which they have the right to cancel their subscription and receive a full refund. If you decide to cancel within the 14 days, we will refund your payment within 30 days of your cancellation. This clause complies with the EU Distance Selling Directive and is part of UK law under the Consumer Protection Regulations that relate to distance selling. This law applies to all UK based transactions where the consumer does not meet the vendor. These regulations do not govern contracts between businesses.
  6. Access to the member area of the ASE website www.ase.org.uk is governed by a unique member username and password, which will be de-activated if a ASE membership is cancelled. Notwithstanding the above 14 day ‘cooling-off’ period clause, no refund will be issued if the ASE has reason to believe that a member has benefited by having had access to privileged member-only information, obtaining member discounts or registering for courses and programmes during the 14 day period.
  7. The ASE reserves the right to charge an administration fee (up to 25% of the annual subscription fee) for any refunds issued in accordance with paragraphs 4 and 5 above).
  8. Members wishing to cancel their subscription within the 14 day ‘cooling-off’ period should email membership@ase.org.uk or write to The Membership Team, The Association for Science Education, College Lane, Hatfield, AL10 9AA United Kingdom. 

Bookshop

  1. We accept returns of items purchased in the ASE for the following reasons: 1) Item arrived damaged 2) Item was faulty (for example, a book has pages missing or sections have been misprinted) 3) The wrong item was sent 
  2. If you need to return a book for any of the reasons above, then just give us a call on 01707283000 or email us at booksales@ase.org.uk. We can also arrange for a refund to be processed (including on any delivery fees paid) or a replacement to be sent. This applies to both UK and international orders. 
  3. You may wish to return items that just aren't to your taste but you will need to return the book to us at your cost in order to receive a refund. Please ensure that you enclose your packing slip when sending books back to us to The ASE Bookshop, The Association for Science Education, College Lane, Hatfield, AL10 9AA United Kingdom
  4. Please also be aware that when a book is returned for a refund, we will only refund any delivery costs paid by you up to the maximum amount of the least expensive delivery method we offer. So, if you chose to have your books sent by first-class post and then wish to return them for a refund, we will only refund you what it would have cost to send those books via our standard second-class service.

Conferences

  1. Cancellation of registration up to 30 days before the event will incur no cancellation charge unless otherwise stated on the specific event's booking information. 
  2. If a refund request is made less that 30 days before an event, we regret that no refunds can be made.
  3. If you are unable to attend the event we welcome substitute delegates attending in your place at no additional cost. For security reasons, all requests for substitutions must be received via email at least 24 hours before the event with the name, job title and contact email for both the registered and replacement delegates to conferences@ase.org.uk
  4. We recommend that all delegates take out insurance to protect against non attendance, particularly due to bad weather.
  5. If unforeseen circumstances cause ASE to cancel a paid-for event all delegates will be informed as soon as possible and a full registration fee refund will be made. In this event, ASE accepts no responsibility for covering travel, hotel or other costs incurred by delegates and guests.
  6. ASE reserves the right to modify the programme up to the day of the event.